Terms of Service
These Terms of Service outline the rules and conditions for using Fernwaycollective.store and purchasing products from our online shop. By accessing our website or placing an order, you agree to the terms described below.
Contents
01. Website Use
02. Products
03. Orders
04. Payments
05. Shipping
06. Returns
07. Intellectual Property
08. Contact
01. Website Use
By visiting Fernwaycollective.store, you agree to use this website only for lawful purposes and in a way that does not harm, restrict, or interfere with other users' access to our services.
You must not attempt to misuse the website, access unauthorized areas, introduce harmful software, or engage in activities that may affect website security or operation.
02. Product Information
We carefully create product descriptions, images, and details to provide accurate information about our ceramic incense holders, incense burners, and home fragrance accessories.
- Product colors may vary slightly depending on lighting and screen settings.
- Handcrafted characteristics may result in small differences in texture or appearance.
- Minor variations are considered part of the unique character of handmade-style products.
Our Product Promise
Fernwaycollective focuses on creating meaningful home accessories that combine beauty, function, and atmosphere. We carefully prepare each order to provide a thoughtful shopping experience.
03. Orders & Purchase Agreement
When you place an order with Fernwaycollective, you confirm that all information provided during checkout is accurate and complete.
We reserve the right to refuse or cancel orders in situations including incorrect pricing information, suspected fraudulent activity, inventory limitations, or other circumstances requiring review.
04. Payment Terms
All payments must be completed through the available secure payment methods provided during checkout.
By submitting payment information, you confirm that you are authorized to use the selected payment method and that all provided information is accurate.
05. Shipping & Delivery
We carefully prepare and package every order before shipment. Delivery times may vary depending on destination, carrier availability, customs processing, and other external factors.
Fernwaycollective is not responsible for delays caused by circumstances outside our control, including weather conditions, customs procedures, or carrier interruptions.
06. Returns & Refunds
Returns and refunds are handled according to our Returns & Refunds Policy. Customers should review the policy before purchasing.
If you experience any issue with your order, please contact our support team so we can review your situation and provide assistance.
07. Intellectual Property
All content on Fernwaycollective.store, including images, product descriptions, branding elements, designs, and written materials, belongs to Fernwaycollective and is protected by applicable intellectual property laws.
No website content may be copied, reproduced, modified, or used for commercial purposes without written permission.
08. Limitation of Liability
Fernwaycollective strives to provide accurate information and reliable service. However, we cannot guarantee uninterrupted website availability or be responsible for losses caused by circumstances beyond our reasonable control.
09. Privacy
Your privacy is important to us. Personal information collected through our website is handled according to our Privacy Policy.
By using our website, you acknowledge and agree to our privacy practices.
