Return & Refund Policy
At Fernwaycollective, we want every customer to enjoy their purchase with confidence. If you experience any issue with your order, our team is here to provide support and help find the best solution.
Return Window
Return requests should be submitted within the applicable return period after receiving your order.
Product Condition
Items must be unused, undamaged, and returned in their original condition and packaging.
Customer Support
Our team reviews every request carefully and provides assistance based on your situation.
Return Process
Contact Our Team
Email us at support@fernwaycollective.store with your order number and details about your request.
Receive Return Instructions
Our customer service team will review your request and provide the next steps if your return is approved.
Inspection & Refund
After receiving and inspecting the returned item, eligible refunds will be processed through the original payment method.
Refund Policy
Approved refunds will be issued after the returned product has been received and checked. Refund processing time may vary depending on your payment provider.
- Original shipping costs may not be refundable.
- Refunds are processed to the original payment method.
- Customers may be responsible for return shipping costs unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us with photos and order information. We will review the issue and provide an appropriate solution.
Important Notes
Because our products are ceramic home accessories, careful handling is required. Slight variations in handmade appearance, texture, or color may naturally occur and are not considered defects.
For any return or refund questions, please contact:
support@fernwaycollective.store
